Help Your Patients Take the Next Step

Patients are managing more chronic conditions than ever. They often face your health system when they're least confident navigating what comes next.

Drips uses two-way conversations at scale to find and resolve barriers, moving the patient forward, without adding headcount.

See How

Managed Outreach Across the Patient Journey

From first contact through ongoing care, Drips keeps patients moving. Every conversation uncovers barriers, guides the next step, and supports better outcomes.

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Prepare Activate Navigate FOLLOW UP

Get Patients Ready Before They Walk In

Patients who arrive unprepared create delays and compromise care. Drips prepares them before the appointment through two-way conversations.

• Complete intake, consent, and medication review
• Confirm or reschedule appointments
• Resolve questions before the visit

Use Cases

Hi Rebecca, it's Brighthaven Health. Your procedure is Monday. We have a few things to complete before then. Let's get started with the checklist.

Sure, what do I need?

Three items: medication list, consent form, and fasting instructions. I can send each one now.

Turn New Patients Into Active Patients

A new patient who never completes intake, activates the portal or takes the first step in care starts with a care gap. Drips turns registration into action.

• Complete new patient registration
• Activate patient portals
• Connect patients to ongoing care

Blog: How SMS Boosts Customer Onboarding Campaigns

Hi Brian, welcome to Brighthaven Health. Before your first visit Tuesday, we need a quick health history. Takes five minutes. I'll send you the link now, and you can text me with any questions.

Thanks

Here you go: brighthavenhealth.org/intake. If anything is confusing, just text back.

Close the Gaps Between Visits

A missed refill, skipped screening, or overdue visit is a quality gap and a revenue risk. Drips finds the barrier and guides patients to the next step.

• Improve medication adherence
• Close preventive screening gaps
• Re-engage patients overdue for chronic care visits

Read: Most Outreach is Built to Send. Drips Connect is Built to Reply.

Hi David, it's Brighthaven Health. Your blood pressure medication refill is overdue. Tell us what's getting in the way.

Switched jobs, lost insurance for a bit.

Complete the Actions That Prevent Readmissions

A missed follow-up or unfilled prescription increases the risk of readmission. Drips connects the patient to the right resource before the window closes.

• Complete post-discharge outreach without adding staff
• Surface barriers to recovery
• Route patients to the right team

Read: How Proactive SMS Fights Involuntary Churn

Hi James, it’s Brighthaven Health. Your care plan included two new prescriptions. What's preventing you from picking them up?

Haven't had a ride to the pharmacy.

We can help. You may qualify for delivery or transportation assistance. I’ll connect you with our team.

One Journey, Not Scattered Asks

No single action covers everything a patient needs. Drips Connect starts with an action, builds trust, and sequences the next step based on what the patient says, turning disconnected requests into one coordinated experience.

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AI That Decides, Not Generates

Many AI patient engagement platforms rely on generative chatbots. Drips takes a different approach. It doesn't generate responses. It decides the next best action. Every decision is governed by compliance rules across HIPAA, TCPA, FCC, CMS, and state regulations. Responses outside those rules are routed to a human reviewer. Built on over a decade of regulated healthcare conversations.

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The Metrics Your System Tracks? We Move Them

The conversations patients respond to become the outcomes your organization measures.

• 11.3% transfer rate to care managers, beating the 10% goal 9 of 11 months
• ~1B regulated-industry conversations, zero compliance violations
• 90% of conversations resolve without human intervention
• 7x more outcomes than one-way text

Get Your Questions Answered

What Provider Organizations Does Drips Support?

Drips supports academic medical centers, integrated delivery networks, community health systems, and physician groups across Medicare, Medicaid, and commercial populations.

How is Drips Different From a Chatbot?

Chatbots generate responses on the fly. Drips decides, it does not generate. Over 1,000 compliance rules govern every conversation. When a patient says something the engine cannot resolve, it routes to a human reviewer with full context.

Do We Have to Change Our Existing Systems?

No. Drips takes the next-best-action signal from your analytics and care pathways and sequences the conversation for the patient. It works alongside your EHR and existing tools. No new portal, no rip-and-replace.

How Quickly Can a Health System See Results?

Most programs are live in about 30 days with ROI in 90. Drips is a managed program, so your team is not carrying the build or the ongoing operation.

How Does Drips Handle Compliance in Patient Conversations?

Compliance rules across HIPAA, TCPA, FCC, CMS, and state law run inside every Drips decision. A decade of regulated conversations, zero violations. Every decision is traceable and auditable.