Drips Use Cases

Drips Use Cases

Our customized outreach solutions can adapt to a wide range of audiences and campaigns. We've successfully driven outcomes at every stage of the consumer journey.

Acquire

Engage More Consumers

Drips enables organizations to start real conversions at scale with prospective customers, leading to higher conversions.

Hi Mary, it’s Joy from Health Today. I saw your request for info about our HealthPlus Silver plan. Can I call to tell you more?

Busy now, how is tmrw?

No problem, we'll call to- morrow at 10 AM.

How AIS Insurance Doubled Their Transfer Rate

See how Drips reinvigorated AIS’ quoted-not-sold follow-up approach with a conversational messaging strategy. The result? Increased engagement with AIS’ audience and a higher rate of conversion for inbound phone calls. Read Case Study

Activate

Welcome With Value

Maintain engagement after a sale or enrollment to improve satisfaction and outcomes.

Hi Mary, it’s Joy from Health Today. I saw your request for info about our HealthPlus Silver plan. Can I call to tell you more?

Busy now, how is tmrw?

No problem, we'll call to- morrow at 10 AM.

Read Case Study

How A Top-Five Healthcare Payer Reimagined New Member Education

For ACA health plans, investing in new member education is key. Learn how a top-five payer increased engagement and resolved common issues with conversational AI outreach.

Navigate

Nurture Your Audience

Share new services, guide utilization, and set the stage for increased customer lifetime value.

Hi Mary, it’s Joy from Health Today. I saw your request for info about our HealthPlus Silver plan. Can I call to tell you more?

Busy now, how is tmrw?

No problem, we'll call to- morrow at 10 AM.

Read Case Study

Retain

Retain And Renew

Engage about missed bills and other barriers safely and empathetically, while saving time for agents.

Hi Mary, it’s Joy from Health Today. I saw your request for info about our HealthPlus Silver plan. Can I call to tell you more?

Busy now, how is tmrw?

No problem, we'll call to- morrow at 10 AM.

Read Case Study

How A Leading Auto Insurer Brought In $5M By Improving Retention

Learn how Drips helped a leading insurance carrier improve retention with coordinated conversational outreach campaigns, all while improving the policyholder experience.

Additional Use Cases

Have another use case in mind? Drips campaigns are always customized to meet your unique audience and business goals. Contact our team to explore how Conversations as a Service can work for your organization. Contact Drips

Get Your Questions Answered

How does Drips handle regulatory and compliance issues around bill collection?

Drips stays on the leading edge of changing regulations, so we are well aware of how complex the rules are around billing. Our Drips Rules Engine (DRE) employs specific logic to help you keep billing outreach within CFPB and other federal and state guidelines. To take just one example, our system understands that Massachusetts limits billing outreach to a maximum of three touchpoints per week.

What is the Navigate category of Drips use cases?

Our Navigate use cases encompass all outreach programs that expand or add value to the customer relationship after the initial onboarding period. These use cases vary by industry. For example, healthcare organizations can greatly increase performance of campaigns to drive patients to generic reformulations or help plan members complete comprehensive medication reviews. Your Drips team can help your organization identify where Drips can add value to their stage in your consumers' journey.

Are the use cases in the Acquire category all centered around outreach to marketing leads?

We define our Acquire category as use cases that turn consumers into customers. While it absolutely covers lead follow up, it covers a much broader set of use cases including re-marketing, human-initiated lead generation, Medicare age-in, and more.