Mon Sep 8, 10:00am

Hi Jackson it's Jessica from Trust Insurance. It looks like you missed your last payment of $115.23 for the account ending in 3767. Would you like to make a payment online? Reply YES to get a link to our payment portal.

Mon Sep 8, 2:00pm

Can you call me, I'm not sure how to do this

Mon Sep 8, 2:05pm

Looks like we missed you. When is a better time?

my break was over and I had to go back to work. can you call at 5:15pm?

Of course. We'll call you at 5:15pm!

Mon Sep 8, 5:10pm

Just a reminder, I'll be calling in 5 minutes.

Mon Sep 8, 5:15pm

# Timely Payment Conversations

Missing a payment can be unintentional and stressful for customers. Let's keep things simple for Jackson. Start by seeing if he'd like to pay online.

**Click ‘Next’ to see the conversation.**

## Start with a question.

Proactively reach out to customers to share important payment information.

## Follow up.

Create opportunities for engagement with polite yet persistent follow-ups.

## Get a response.

## Permission-based content sharing.

Drive customers to your payment portal with secure custom links.

## Adapt to requests for support.

## Missed call? No problem.

Drop a perfectly transcribed Visual Voicemail to get connected at a better time.

## Follow up.

Adapt and persist with conversational AI.

## Plans change

Make rescheduling calls quick and easy.

## Determine the right time.

## Get connected.

On the phone, Jackson gets help with paying his bill.