Wed, Aug 5, 11:55 AM  
Hi Montia, it's Jen with Health Today. Other members in your area are scheduling at-home visits to get care more easily. When's a good time to talk?

Hi Montia, in-home health visits offer more one-on-one time with a provider than a standard office visit and no commute. Is today a good day to call?

This would help since I don't drive. How much does it cost?

This service is offered as part of your benefits at no cost to you. Can we talk to help you schedule a visit?

Sure, but not this week. Try next Tuesday morning after 9.

Perfect, we'll call you Tuesday, May 9th at 9:30 AM.

Tue, May 9, 9:20 AM  
Hi Montia, it's Jen from Health Today, I'll be calling in 10 mins.

Montia, thanks for scheduling your in-home appointment for Friday, May 12th at 10 AM. We'll reach out again to remind you. Let me know if something changes.

Hi Montia, a provider is scheduled to come to your home at 10 AM tomorrow. They will show you their ID upon arrival. Let me know if you have any questions.

# Maximize Benefit Utilization

Too often, members aren't aware of available programs that could help them. Drips Conversations as a Service can help reach out to Montia to see if she’s interested in the convenience of at-home appointments.

**Click ‘Next’ to see the conversation.**  
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## Remind members about benefits.

Capture attention and drive adoption of helpful programs and services members may not be aware of.

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## Follow up.

SMS outreach powered by the Drips platform will politely persist. Some members need more contact to engage.

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## Get a response.

Through natural language understanding, the Drips platform can capture member intent and continue the conversation.

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## Answer FAQs and provide support options.

Every Drips campaign includes scripted answers tailored to your specific audience.

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## Adapt to scheduling needs.

The Drips platform can continue a humanized, two-way conversation to schedule calls.

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## Determine the right time.

Drips simplifies call scheduling.

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## Use reminders to reduce no-shows.

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## Get connected.

On the phone, Montia learns more about home visits and schedules an appointment.

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## Confirm the appointment.

Give options for additional questions or changes.

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## Prepare Montia for her upcoming visit.

Appointment priming gives a smoother member experience.

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## See How Drips Can Transform Your Outreach