Wed, Aug 5, 11:55 AM

Hi, this is Jen with Health Today. Your medications are due for a upcoming refill. Just to confirm, is this Dex?

Yes this is

Perfect, thanks for confirming. Your medication AMA**** is due to be filled. I can help connect you to your pharmacy. Are you still using Pearl Pharmacy for your prescriptions?

Yes still pearl

Great, do you need to speak with a pharmacist, or are you all set?

I have a question, can you call me after 3

Absolutely. I'll call you from this number today at 3:30pm.

Hi Dex, I'll be calling in 10 mins.

# Guidance On Alternative Options

Members often don't realize that they have options when it comes to the cost of medications. Reach out and see if Dex is aware of lower-cost alternatives that can help him maintain the care he needs.

## Start with a question.

Drips Conversations as a Service can help you proactively remind members about prescription refills in a personalized way.

## Get a response.

Protect patient information. Once a member verifies their identity, Drips can help start an authentic conversation.

## Answer FAQs and provide support options.

Drips can include contextual identifiers like a member’s medication and preferred pharmacy.

## Verify pick-up location.

Drips can help confirm information on file with members and get ahead of any changes.

## Offer support to connect with resources.

Proactively offer help to members who might have questions.

## Adapt to requests for support.

The Drips AI-powered platform can understand requests for support and connect members with the right resource.

## Address questions and concerns.

Connect members directly with their pharmacy or health plan resource easily with a scheduled call.

## Use reminders to reduce no-shows.

Proactive call reminders can help prime conversations and reduce no-shows so you can connect with more members.

## Get connected.

Dex gets the info he needs on an easy phone call.

## See How Drips Can Transform Your Outreach