Drips | Health Plans & Payers
Member Action Starts With a Conversation
Reminders were sent and calls made. Members still didn't take the next step.
More outreach won't uncover what's standing in the way. Drips starts the two-way conversations that uncover barriers and turn every response into a completed action.
Managed Outreach Across the Member Lifecycle
Every stage of the member relationship has a point where people go quiet and an action stalls. Drips replaces the noise with two-way conversations that get members to respond, without adding headcount.
Win Enrollment and Re-Enrollment
Members go quiet between interest and enrollment. Drips guides them from interest to coverage before they choose another plan.
- Recover stalled enrollments and renewals
- Resolve benefit and eligibility questions in-thread
- Connect transfer-ready members to your team
Case Study: 20% Higher MA Conversions
Hi Maria, it's Solven Health Plan. Looks like you started your enrollment but didn't finish. Tell us what's holding you back.
Wasn't sure my doctor's covered.
I can check that for you and help you complete your enrollment.
Activate New Members
A new member who never completes an HRA or sees a PCP starts with a care gap. Drips turns enrollment into action.
- Complete HRAs
- Schedule PCP visits and AWVs
- Surface barriers early
Case Study: $9.7M from Member Activation
Hi Jessica, welcome to Solven Health Plan. We can help you finish your Health Risk Assessment? It takes about ten minutes.
No time right now.
No problem. We can send a secure link to complete it on your phone or schedule a call for a better time.
Close the Gaps That Impact Outcomes
A missed refill, unscheduled screening, or skipped follow-up is both a quality gap and an avoidable cost. Drips uncovers barriers and guides members to the next step before risk escalates.
- Improve medication adherence
- Close preventive care and screening gaps
- Connect members to care management sooner
Video Demo: Medication Adherence
Hi Robert, it's Solven Health Plan. We saw your blood pressure refill is overdue, tell us what's getting in the way.
Got too expensive.
Thanks for telling me. You may qualify for a lower-cost option. I’ll connect you with a pharmacist.
Keep the Members You Earned
Members leave because of confusion, cost, missed payments, and unfinished renewals. Drips starts renewal conversations early to prevent lapses
- Recover missed payments
- Resolve renewal questions
- Re-engage at-risk members
Case Study: Payer Exceeds Redetermination Goal
Hi Angela, it's Solven Health Plan. Your Medicaid renewal is due soon and we don't want you to lose coverage, can we help you finish it?
Never got the forms
We've got it. Here's the renewal link, and I'll walk you through each step.
One Conversation Across The Whole Journey
Members don't experience your programs as separate campaigns. A renewal text can surface a transportation barrier, and an HRA conversation can reveal an affordability issue. Drips Connect keeps the context, pivots members to the right resource, and returns them to the original action.
The Numbers You Measure? We Move Them.
Built on 850M+ health plan conversations, Drips turns member responses into completed actions that improve Stars performance, risk adjustment accuracy, retention, and PMPM.
- $3–$5 PMPM average value across payers and lines of business
- 59% refill rate among non-adherent MAPD members
- 30 days to a fully managed program, ROI in 90 days
- 7x more outcomes than one-way text
A Managed Program, Not Another Tool to Run
Most platforms hand your team another dashboard. Drips gives you a managed program and a team accountable for completed actions.
- Your Drips team runs and continuously improves the program
- Two-way conversations that adapt to every response
- Built for regulated outreach: HIPAA, TCPA, FCC, and CMS
- No new app, no portal login, warm handoffs
- Supports Medicare Advantage, D-SNP, Medicaid, Duals, ACA, and Commercial
Compliance Designed In, Not Bolted On
Ten years and 850M+ health plan conversations, with zero compliance violations.
The Drips compliance engine governs every conversation with more than 1,000 rules drawn from HIPAA, TCPA, FCC, CMS, and state regulations, built into the architecture from day one.
Get Your Questions Answered
What Health Plan Lines of Business Does Drips Support?
Medicare Advantage and D-SNP, Medicaid and dual-eligible, ACA and Individual & Family, and Commercial. Drips adapts the conversation to the action each line of business needs completed, from HRAs in MA to renewals in Medicaid.
Is Drips a Texting Platform or a Chatbot?
Neither. Drips is a managed, two-way conversation program that starts with a question, listens, and guides the member to the next step, with a warm handoff to your team when a person is needed.
How Does Drips Reach Members Who Haven't Responded?
Drips meets members in text, on their schedule, and opens with a question instead of another notice, so members who ignored earlier outreach have a reason and an easy way to respond.
How Does Drips Handle Compliance for Health Plans?
Every conversation is governed by a compliance engine with more than 1,000 rules drawn from HIPAA, TCPA, FCC, CMS, and state regulations, designed into the architecture. Ten years and nearly a billion interactions, zero violations.
How Quickly Can a Health Plan See Results?
Most programs are up and running in 30 days with ROI in 90, and because Drips is a managed service, your team isn't carrying the build.
What Health Plan Metrics Does Drips Actually Move?
Completed actions across the member journey: HRAs finished, AWVs and screenings booked, refills picked up, renewals and payments completed. Those completions support Stars, HEDIS, RAF accuracy, retention, and PMPM.
Turn Unanswered Outreach Into Completed Actions
Member inaction shows up in your revenue and retention. See how one managed conversation program turns unanswered outreach into completed actions.